Privacy Policy – Young Muslims (YouM)

Effective Date: September 2026

At Young Muslims (YouM), we are committed to protecting the privacy of our students, parents, guardians, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website, enrol in our programmes such as Pathway to Quran (PTQ), or contact us.

Where a programme involves children, such as PTQ, we recognise the importance of protecting information relating to children. Registration and the provision of information for a child should be completed or authorised by the child’s parent or legal guardian.

1. Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

Parent or guardian information:

• - Full name
• - Email address
• - Mobile or phone number
• - Postal address, where required
• - Payment and transaction information
• - Information provided when communicating with YouM

Student information:

• - Child’s name
• - Age or date of birth
• - Class or learning group
• - Relevant learning level or Quran/Arabic learning background
• - Learning needs or information provided to support the child’s participation
• - Attendance and participation records
• - Learning progress and related programme records

Website and usage information:

• - IP address
• - Browser type
• - Device information
• - Pages visited and other website usage information

Communication information:

• - Messages, emails, and WhatsApp communications with parents, guardians, students, or relevant programme staff

We collect this information to provide our educational programmes, manage enrolment and programme administration, communicate with parents and students, maintain appropriate records, support learning, and improve our services.

2. How We Use Your Information

We may use personal information for purposes including:

• - Managing student enrolment, class allocation, attendance, and programme participation
• - Supporting the teaching and learning process
• - Understanding a student’s learning level or background where relevant to programme delivery
• - Communicating programme updates, schedules, class links, reminders, and important announcements
• - Communicating with parents or guardians about their child’s participation, attendance, learning, or well-being
• - Providing learning materials or recordings where available
• - Processing payments, issuing receipts, and maintaining financial records
• - Managing programme administration and operations
• - Monitoring and improving our website, services, and user experience
• - Supporting student safety and well-being during our programmes
• - Responding to enquiries, feedback, and requests
• - Complying with applicable legal or regulatory obligations

We do not sell, trade, or rent your personal information to third parties.

3. Sharing of Information

We may disclose personal information where reasonably necessary to provide our programmes and operate our services, including:

• - With Asatizah and YouM staff directly involved in teaching, supervising, or supporting students
• - With service providers who assist us with website hosting, payment processing, registration, communication, online learning, or other programme-related services
• - With professional advisers or other service providers where reasonably necessary for our operations
• - Where required or permitted by applicable law or regulation
• - Where necessary to protect the safety and security of our students, staff, or community

We take reasonable steps to ensure that third-party service providers handle personal information appropriately and only for relevant purposes.

4. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes outlined in this policy, including programme administration, financial and attendance records, or to comply with applicable legal or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and gather website usage information.

Cookies may help us:

• - Remember preferences and session data
• - Analyse website traffic and usage
• - Improve website content, functionality, and navigation

You can disable cookies through your browser settings, although some features of the website may not function properly.

Third-party services used on our website may also use cookies or similar technologies according to their own privacy policies.

6. Security of Personal Information

We take reasonable measures to protect personal information from unauthorised access, collection, use, disclosure, alteration, loss, or destruction.

These measures may include secure storage of digital and physical records, access controls, and appropriate staff practices relating to data protection.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Access, Correction and Withdrawal of Consent

Subject to applicable laws and reasonable verification requirements, you may contact us to:

• - Request access to personal information that we hold about you or your child
• - Request correction of inaccurate or incomplete information
• - Request withdrawal of consent where we rely on consent to collect, use, or disclose personal information
• - Ask questions or raise concerns about how personal information is handled

Requests to delete personal information may be considered where appropriate. However, we may need to retain certain information where it is required for programme administration, financial records, legal, regulatory, or other legitimate purposes.

Withdrawing consent does not affect any collection, use, or disclosure that took place before the withdrawal. In some circumstances, withdrawing consent may affect our ability to provide certain services or administer a child’s participation in a programme.

To exercise these rights or make a privacy-related request, please contact us using the details below.

8. WhatsApp and Other Communication Channels

We primarily use WhatsApp to communicate with parents and, where appropriate, students or Asatizah.

This may include:

• - Class announcements
• - Schedule and timing updates
• - Class links
• - Attendance-related communication
• - Programme reminders
• - Administrative notices
• - Learning-related communication

Parents and guardians should ensure that the mobile number provided to YouM remains active and up to date.

When you communicate with us through WhatsApp or another third-party platform, your use of that platform is also subject to the platform’s own privacy policy and terms.

9. Photographs, Videos and Class Recordings

YouM may take photographs or recordings during classes, programmes, workshops, or events for purposes such as programme documentation, internal records, training, or promotional activities.

Where identifiable images or recordings of children are intended for public-facing promotional use and consent is required, we will seek the appropriate consent before using them.

For online learning, YouM may provide recorded lessons or other digital learning materials to enrolled students and their parents or guardians where applicable.

Access to such materials may be limited to the intended students, parents, guardians, or learning group. These materials should not be copied, redistributed, published, or shared outside the intended learning group without permission from YouM.

10. Third-Party Links

Our website may contain links to third-party websites, platforms, or services used for resources or programme-related purposes.

We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies before providing personal information through their platforms.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our programmes, services, practices, or applicable requirements.

Any changes will be reflected on this page, and the Effective Date will be updated accordingly.

We encourage you to review this policy periodically to stay informed about how we handle personal information.

12. Contact Us

If you have any questions about this Privacy Policy, wish to request access or correction of personal information, or have concerns about how we handle personal information, please contact us:

Young Muslims (YouM)

WhatsApp / Phone: +65 8824 2956
Email: sayhello@youm.life
Website: YouM website

By enrolling in our programmes, you acknowledge that you have read this Privacy Policy. Where we rely on consent for the collection, use, or disclosure of personal information, we will obtain consent in accordance with applicable requirements.